Queuing Model Excel 2.0
The Queuing Model will calculate the optimum number of customerservice points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customerservice rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customerservice points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...
Price: USD $27.00;
License: Shareware (Free to Try)
File Size: 150 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000
VueChat Customer Service 1.5
VueChat Personal Edition is a CustomerService solution for the government and corporations that enables a web based CustomerService / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3402 KB;
Platform: Windows 98, Windows, Windows Me, Windows NT, Windows 2000, Windows XP
Querybot Web Knowledgebase/FAQ 1.3
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customerservice front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving...
Price: USD $19.95;
License: Shareware (Free to Try)
File Size: 3000 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Tree Service 3.0
If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you. Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keeptrack of telephone numbers, addresses and much more info for each customer you work for. You can search by dates, addresses, names and much more. Keep comments or special notes or other important information...
Price: USD $14.99;
License: Shareware (Free to Try)
File Size: 1105 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows 2000, Windows XP
VueChat Express 1.4
VueChat Express is a CustomerService solution for the government and corporations that enables a web based CustomerService / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3401 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux
Boldchat Operator Client .NET 2.31
Chat with visitors on your web site. Great for sales and customerservice chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Price: USD $0.00;
License: Freeware
File Size: 2285 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP
eTalkup 2.1
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customerservice to your online customers.
Price: USD $0.00;
License: Freeware
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
IS CRM System 1.01
IS CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQL and others.It supports secondary development.
Price: USD $98.95;
License: Shareware (Free to Try)
File Size: 4541 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
ManageEngine SupportCenter Plus 6.5
ManageEngine SupportCenter Plus is a 100% web-based CustomerService and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...
Price: USD $0.00;
License: Freeware
File Size: 32060 KB;
Platform: Windows 2000, Windows, Windows XP
Service Center Operator 2.3 Service Center Operator software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
JobQuest 2.1
Job Scheduling and Invoicing for Service Business. Provision for multiple jobsites to be billed to the same customer. Preview and print reports of income for any chosen period, customer payment history, instant letters and envelopes. Autodial phone, email or write to customers, contacts or suppliers from within the program. Detailed summaries of expenses by category and timeframe. Never forget a scheduled job. Program wil
Service Center Management (SCM) - Server 2.3 Service Center Management (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Center Manager (SCM) - Server 2.0 Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Daffodil CRM 1.1
Daffodil CRM is an open source customer relationship management software that enables seamless coordination between sales, marketing, customerservice, field support and other functions that handle customer contact for an enterprise. Daffodil CRM possesses a set of useful features like search option, import facility, task pop up, integrated email campaigns, customizable views, powerful filtering and automatic mail attachment facility which...
Price: USD $0.00;
License: Freeware
File Size: 4497 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Live Help and Monitoring 2.5.6
Live help with this chat customerservice for your website. Increase sale and reduce cost. This software will enable you to interact in real-time with the visitors of your website. Include: Visitor monitoring, Operator Iniated Chat, Push UR, Geo localization!Award-Winning live help software. With this live help customer services software, you will be able to constantly monitor the visitors of your website. You will know exactly how many people...
Price: USD $34.95;
License: Shareware (Free to Try)
File Size: 707 KB;
Platform: Windows 95, Windows, Windows 98, Windows NT, Windows XP
